Where Local Law Sets Access
Legal access depends on local law, and our policy applies only where local law permits. We use the details supplied during account creation to check identity, contact ownership and account eligibility before access is completed. A clear phone verification step may be required, and we can
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pause an account when information is incomplete, inconsistent or subject to a lawful request. Our policy also explains how wallet records connect to account activity without changing the ownership of your DANA, OVO, GoPay or QRIS account. Bank transfer and virtual account references may appear in
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payment records, so keep your receipt until the status is settled. If a rule changes, we update the relevant policy wording and keep the account path clear. You can contact us through account help when you need a correction, clarification or access decision reviewed.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.